Welcome to Superior Self Aesthetics and Wellness’ website. By using our service, our website, and websites we have created, you agree and consent to follow our Terms and Use and Service. If you do not agree to all of these Terms and Conditions of Use and Service, you should not order or use our service or website! As a client or visitor, you are required to agree with these terms in order to use our products and services. Superior Self Aesthetics and Wellness may change and update these Terms and Conditions at any time. Your continued usage of Superior Self Aesthetics and Wellness websites and other services – referred here to as Websites – will mean you accept those changes.
Definition of Client: A client is any person or business entity that has placed an order for any of Superior Self Aesthetics and Wellness services. A visitor is any person or business that is viewing any website that is designed and created by the company.
Superior Self Aesthetics and Wellness Websites do not provide medical advice. The contents of Superior Self Aesthetics and Wellness websites such as text, graphics, images, videos, information obtained from Superior Self Aesthetics and Wellness licensors and other material contained on Superior Self Aesthetics and Wellness websites (“Content”;) are for informational purposes only. The Content is not intended to be a substitute for professional dental or medical advice, diagnosis, or treatment. Visitors and users must always seek the advice of a qualified health provider with any questions you may have regarding a medical condition. Never disregard professional advice or delay in seeking it because of something you have read on the Websites! If a user or visitor think he/she may have a medical emergency, he/she must call your doctor or 911 immediately. The Superior Self Aesthetics and Wellness websites do not recommend or endorse any specific tests, healthcare professional, products, procedures, opinions, or other information that may be mentioned on the Websites. Reliance on any information provided by Superior Self Aesthetics and Wellness employees, links on the site, or others appearing on the Websites at the invitation of Superior Self Aesthetics and Wellness, or other visitors to Superior Self Aesthetics and Wellness Websites is solely at your own risk. Furthermore, information added to Superior Self Aesthetics and Wellness websites by its clients are added at the sole discretion of the clients and are the full responsibility of the said client. Superior Self Aesthetics and Wellness does not accept any liability or responsibility for said content.
License to Use Website
Unless otherwise stated, Superior Self Aesthetics and Wellness and/or its licensors own the intellectual property rights for all material on Superior Self Aesthetics and Wellness’ website. You may view and/or print pages from Superior Self Aesthetics and Wellness ‘ website for your own personal use subject to restrictions set in these terms and conditions.
Limitation of Liability
In no event shall Superior Self Aesthetics and Wellness nor any of its officers, directors, and employees, be liable to you for anything arising out of or in any way connected with your use of Superior Self Aesthetics and Wellness’ website, whether such liability is under contract, tort, or otherwise.
Privacy Policy
At Superior Self Aesthetics and Wellness, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website and services.
What information do we collect?
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.
How do we use your information?
We collect information you provide voluntarily, such as your name, email address, phone number, and credit card details (for payment processing only) during lead generation and patient registration.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.
We use your information to:
We will never sell or share your information with anyone except trusted partners who help us run our business, and only if they agree to keep it confidential. The only exceptions are:
By using our services, you consent to our privacy practices.
Security: We use industry-standard security measures to protect your information from unauthorized access.
Changes to this policy: We may update this policy at any time. Please review it periodically to stay informed. Superior Self Aesthetics and Wellness reserves the right to revise these terms and conditions at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms and conditions.
Appointment Policy
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card, and require $100.00 deposit fee, to reserve your appointment.
We value your time and want to ensure you receive the full benefit of your scheduled appointment. To maximize your treatment time, we kindly ask you to arrive on time.
Please note that appointments exceeding 15 minutes late may need to be rescheduled to accommodate other clients and ensure a smooth schedule. We recommend allowing ample travel time to avoid any unexpected delays.
Deposit Policy
Some of our services may require a deposit to secure your appointment. This deposit will be applied towards the total cost of the service. Deposits are non-refundable in the event of cancellation, unless otherwise specified in our cancellation policy.
Cancellation/No-Show Policy:
Ensuring Timely Appointments: At Superior Self Aesthetics and Wellness, we have a 48-hour cancellation/no-show policy. This helps us ensure timely appointments for all our guests and respect our providers’ time.
Fees for Late Cancellations: Any appointment that is not cancelled or results in a no-show within 48 hours will incur a fee automatically charged to the credit card on file.
Repeated Late Cancellations: To maintain a fair schedule, clients with three late cancellations/no-shows may be required to prepay for future services at the time of booking. This pre-payment is non-refundable for any violation of the cancellation policy.
Rescheduling: If you need to reschedule your appointment, please do so at least 48 hours in advance. Any pre-payment made will be credited towards your future service at Superior Self Aesthetics and Wellness.
As a courtesy to our providers, for non-group appointments, please provide a minimum of forty-eight (48) hours notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than forty eight (48) hours in advance or if there is a no-show. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged $200 if canceled less than seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. Please note, if you completed your Good Faith Examination Televisit, the cost of $100 is nonrefundable.
Why This Policy Matters:
We understand that scheduling changes can happen. However, this policy allows us to continue providing the highest quality service for you and all our patients. It also respects the valuable time of our team members who are often booked weeks in advance.
By scheduling an appointment, you are acknowledging and agreeing to our cancellation/no-show policy.
Pricing & Prepayments Policy:
Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).
If there are any payment issues with a client’s credit or debit card – chargebacks, fraud issues, etc., we cannot accept credit or debit cards from the client and require payment in cash.
Refund Policy:
At Superior Self Aesthetics and Wellness, we strive to deliver exceptional results you’ll love. We understand that aesthetic goals can vary, and while we customize treatments to achieve your desired outcome, individual results may differ.
If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.
Prepayments are refundable within ten (10) days of purchase. Any aesthetic/wellness services provided by Superior Self Aesthetics and Wellness are non-refundable, regardless of satisfaction or outcome.
Child Policy:
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. However, we do understand if there are circumstances where this may not be possible.
Pet Policy:
For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.
Content:
By posting or submitting content on or to Superior Self Aesthetics and Wellness’ website, you grant Superior Self Aesthetics and Wellness a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Consultations:
To ensure you’re completely satisfied with your experience, we offer consultations before each service. This allows us to discuss your expectations and tailor the treatment plan accordingly. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. If you have any questions or concerns after your appointment, please don’t hesitate to contact us. We’re committed to providing excellent service and will work with you to address any questions.
Indemnification:
You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:
(a)Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
(b) Your provision or receipt of a Treatment;
(c) Your travel in connection with the provision or receipt of a Treatment;
(d) Your interaction with any other User;
(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
(h) The Company’s use, disclosure, or preservation of User Content; or
(i) Your violation of any rights of another, including intellectual property rights.
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